Strategic Account Manager

Full Time Role, Chandigarh, 2 - 4 years

Job Description

Role Overview: We are seeking a dynamic and crisp-smart Account Manager to take charge of premium client outreach and account management. The ideal candidate will act as a bridge between our premium clients and the sales team, driving client satisfaction and business growth.

Key Responsibilities

Client Outreach & Relationship Building:

Identify and connect with premium clients to foster relationships.
Act as the first point of contact to establish ties and build trust with high-value clients.

New Onboarding Support:

Setting the stage for onboarding new premium clients.
Collaborate with the sales team to ensure seamless onboarding processes.

Account Management:

Handle end-to-end account management for onboarded premium clients.
Regularly engage with clients to understand their needs, provide solutions, and ensure satisfaction.
Address client concerns promptly and maintain a high retention rate.

Sales Support & Collaboration:

Accompany senior management to sales meetings, contributing to effective client pitching and follow-ups.
Provide insights and inputs to tailor offerings according to client requirements.

Marketing Support:

Work closely with the marketing team to design strategies that resonate with premium clients.
Assist in developing marketing campaigns and promotional activities to drive engagement.

Reporting & Analytics:

Prepare regular reports on client interactions, performance metrics, and revenue generation.
Present actionable insights to improve sales and client retention strategies.

Key Skills & Competencies: